Customized Service – Tailored Precisely to Your Needs
Do you require comprehensive service for your system? With our systems, we offer you a basic service package during the warranty period and beyond and can also put together a customized service package to suit your needs.
Contact our customer service now!
Our Service for You
This is What Our Technical Support Looks Like
Naturally, our vacuum coating systems also include comprehensive service during (and after) the warranty period.
If there are any faults during the warranty period, you can reach our service team on weekdays from 8 a.m. to 5 p.m. (CET) as standard. For all time zones outside Europe, we also provide local contacts with relevant experience in the field of thin film systems. This ensures you enjoy fast response times and smooth communication worldwide. Defined deadlines for remote and, if necessary, on-site support by a service technician, depending on the region. You will find these in your offer or purchase contract.
A greater scope of services with a customized service package
In addition to the basic package, we offer you the option of customizing individual service offers and services with us. This ensures that your system always remains available during and after the warranty period: through quick repairs when required or through our round-the-clock emergency service. Please get in touch with us for further information.
AREAS OF APPLICATION FOR OUR SYSTEMS
From photovoltaics to microelectronics, from architecture to tool and mold making – our vacuum coating systems are used everywhere. Discover the industries in which our systems are used.
Our Services
Further Benefits in Customer Service
Technical Support
Customized service – precisely in line with your needs. Put together your individual service package with us.
Maintenance & Repair
Regular maintenance increases the service life of your system. We at FHR are happy to handle the maintenance of your system.
Expansion & Modernization
The expansion and renewal of old systems can increase the productivity of your system – we render your existing system up-to-date.
Machine Conversion
Do you want to relocate your system? We will support you with machine relocation efforts, both inside and outside your premises.
Spare Parts Service
Wherever mechanical parts work, there is also wear. We offer you a suitable package of spare parts.
Technical Training
Just how productive and durable your system is also depends on how it is operated. We train your employees.
Technical Audit
Get more out of your system. We help you to optimize your processes with a technical audit.
Your Contact Person
Do you have any questions?
Our Director Customer Service Stephan Götz will be happy to help you. Send us an email or simply give us a call and let our experts assist you.